Earth Day 2025 Promotion - Free One Pound Soap Sampler:

Offer valid on moonvalleyorganics.com only. Customers receive one free pound of a variety of Package-Free soap, (regular price $18.19), by adding one Herbal Soap Sampler to their cart and using the code EARTHDAY25 at checkout. Offer starts on April 18th, 2025, at 12:01 AM  PST. Offer good only while supplies last. Free Sampler code limited to one time use per customer. Shipping charges are not included in the discount and will be applied to total order. All Herbal Soap Samplers contain pre-packed, randomly selected assorted scents, see our Package-Free product listing page to find out about available scents. You will receive a random mix of any available scents. Custom scent requests for sampler are not available. Offer not valid with other discounts, codes, or coupons. Free Shipping on Orders of $75+ (after discount & before taxes), to the lower 48 states. Alaska and US Islands are not included.

SHIPPING POLICY:

Free Shipping on Orders of $75+ (after discount & before taxes), to the lower 48 states. Alaska and US Islands are not included. All sales are final. Automatic discounts and discount codes cannot be combined with subscriptions. Discounts cannot be combined or stacked. eGift Cards cannot be stacked with discounts. We do not offer price match.

Shipping rates are subject to change. Shipping discount conditions are subject to change. Free Shipping is applied after discount & before taxes. Offer valid for items shipped within the lower 48 US states. Normal shipping rates apply to Hawaii, Alaska and other countries.

We ship within 1-5 business days, excluding November and December during the holiday rush where on rare occasions it may take up to 7 days. Once your order leaves our facility, it is in the control of USPS or UPS and we are not accountable for prolonged shipping delays. Weather and high volumes of shipments can disrupt the delivery carriers’ window for delivery, therefore providing potentially inaccurate delivery estimates. If you have a time window you need your package by, we suggest you choose priority shipping for expedited service as its estimate is more reliable. Thank you for understanding.

Moon Valley Organics is not responsible for packages lost, damaged, or stolen during shipment/delivery. All shipping options offered include insurance, so if your package was shipped with a tracking number please file a claim for a lost package with carrier. Furthermore, if a package shows as delivered but is not where your postal or UPS carrier typically delivers packages to you, please inquire with your carrier. We apologize for any inconvenience this may cause. 

To our international customers: Please allow up to 2-5 weeks for product delivery due to international customs regulations.

If you tend to purchase products for home delivery on a regular basis, please consider signing up for "Informed Delivery" with the USPS. It is free and allows you to track the progress of most mail and packages being delivered to you via the postal service.

RETURN POLICY:

Our team works hard to craft high-quality, effective, and sustainable products.

If you are not satisfied with our products, we will issue a full refund + new shipping labels for the products to be returned to our company.

Please provide a detailed reason for the return and your current contact details (email, phone, and shipping address). We accept returns within 30 days of purchase. If you have any questions or concerns, please reach out to our customer service team.

SMS Marketing:

In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/moonvalleyorganics/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/moonvalleyorganics/privacy_policy).